These terms and conditions shall be referred to as the “Orange Internet
Services Terms and Conditions”
1. Definitions and Interpretations
means Orange Internet
records of the customer’s payments, outstanding charges and other
details of the account holder including name, postal address and usage
of the services.
means this contract including equipment terms and conditions, order
form and installation acceptance form
Acceptable Use Policy (AUP)or Fair
means a policy by the Company on the acceptable
usage of the service
means the connection
charges, usage charges, monthly service charges, and any other charges
pertaining to the provision of Internet services and any other services
howsoever provided by the Company to the customer, and as updated from
time to time or as amended upon prior notification to the customer by
or activation date
means the date of signature hereof or the date of actual provision of
service to the Customer after completion of checks whichever is later;
means ORANGE UGANDA
Global System for Mobile communication
General Packet Radio
Service. It is a system used by GSM mobile phones to access the
Enhanced Data Rates for
GSM Evolution. It is a system used by GSM to access the internet. It is
considered the 2.5G technology.
Third Generation mobile telecommunications standard defined by the
Telecommunications Union to allow simultaneous use of speech and data
services at higher data rates than 2.5G. It provides mobile broadband
is a device that modulates analog carrier signal to encode digital
information, and also demodulates such a carrier signal to decode the
transmitted information. The goal is to produce a signal that can be
transmitted easily and decoded to reproduce the original digital data.
Universal Serial Bus. A plug and play port used for the wireless Orange
means the process of
giving the customer access to the services.
charges levied by the Company upon the customer in consideration for
activating a service utilized by the customer.
Covered Zone/ coverage area
is the geographical perimeter within Uganda where Orange can provide
Telecommunications link that is provided by the Company to the customer
premises with the most relevant technologies available to the Company
to provide its service to the customer.
individual or company located in Uganda in the Covered Zone and having
a service with the Company
that is owned or rented by the Customer and that was designated by the
former to install equipment and provide service
appliances supplied by the Company such as Live boxes; USB
modems/dongle; PCMCIA data cards etc that are used to provide the
personal data that is
given to a customer for identification and to be able to connect to a
service i.e. Internet and e‐mail.
private code that is given to customer for authentication when
connecting to a service
such as Internet and e‐mail
Worldwide network interconnecting servers and personal computers using
Fair Usage Policy (FUP)
means a policy by the Company restricting the abuse of usage of the
service by a customer
amount of data transferred which includes uploads and downloads.
enables the Customer to connect to Internet.
Website where Internet service customers can access personal account
information and manage their account.
minimum contract term duration
All priced offers
provided to the Customer by the Company under this present Agreement.
means the Customer or
another person named by the Customer, who is authorised to incur
charges to the Customer’s account
Notwithstanding any other provision herein the Agreement will only
commence upon completion of checks including (but not limited to)
geographical coverage, service eligibility, resource availability and
an activation check.
If after the checks stated in Clause 2.1 above the Company is
satisfied that it is able to provide the Service(s), the agreement will
commence on the commencement date. The Customer’s obligations to the
Company regarding any Equipment will commence on the date of receipt by
the Customer of the Equipment.
Where a Customer applies for a service and as a result of checks
referred to in Clause 2.1 herein above or a technical check, the
Company is of the opinion that it is not able to provide the Customer
with that particular service, it will notify the Customer and offer to
provide the next best available service.
The Service gives the Customer the ability, using a computer of
appropriate specification and the equipment, to access the Internet at
the Transmission Speed and to use the service(s) to access the Member
service(s) and download and/or upload data up to any monthly Usage
Allowance (if applicable).
In the event that the Customer either; exceeds any applicable
monthly Usage Allowance the additional usage above the Usage Allowance
will be charged by the Company.
The Service is a best effort service and thus the definition of
speed as “up to” and no guarantees are provided on throughput. The
Service is an access medium to the Internet or to other content source.
As such, the Service will not overcome any bandwidth related
constraints within the World Wide Web.
The Company cannot and does not guarantee the bandwidth throughput
achieved on the Internet utilizing the service.
Fair Usage Policy (“FUP”) will be implemented by the Company for
Orange Internet Customers to ensure reliable and quality service on the
a) The Company reserves the right to determine what is deemed to be
abuse of usage of service based on existing customers average usage,
market conditions, international availability and quality of internet
connectivity and this will change from time to time.
b) A Customer will be deemed to be in breach of the FUP in the event
the customer downloads and/or uploads such amount of data that the
Company considers to be significant.
c) In the event the FUP is deemed to be breached, the Company
reserves the right to reduce the speed of the service and/or reduce the
quality of service and/or terminate the service.
Download and upload capping on internet data volume transferred
will be implemented for Customers who purchase bundled Orange Internet
The provision of the Service is subject to network availability,
distance, copper quality, line speed limitations and satisfaction of
all technical requirements.
The Customer acknowledges that the Service will only be available
to the Customer if:
a) the Customer has a computer that satisfies the Technical
b) the Customer premises falls within the Service Covered Zone
The Customer acknowledges and agrees that the Service(s) are
intended for its own use only and shall not resell the Service as
a whole or partly . The Company reserves the right to suspend or cancel
any or all of the Service(s) if it reasonably believes the Customer or
anyone the Customer permits to use the Service(s) is not complying with
In the event that the Customer relocates and/or moves, and wants
to receive the existing Service(s) at the new location:
a) the Company may terminate the Customer’s current Service(s);
b) the Customer may be required to re‐register for those
c) the Customer may be required to commit to a new Minimum Period;
d) provided that the conditions set out in Clause 2.1 and that no
other technical limitations apply, the Company will activate the
Service(s) to the Customer’s New Location;
e) the Company reserves the right to charge the Customer for
administration and set‐up costs arising from the Customer’s relocation.
The Company accepts no liability for any loss or damages to the
property or equipment of the customer arising out of the provision,
installation or maintenance of the Service.
The Company shall not accept liability for the following: radio
wave and electromagnetic interferences due to fluctuating propagation
and interferences that could be caused by maintenance, upgrades and
extensions of network resources.
The Company’s Customer Care Centre points of contact and
procedures will be given to the Customer during the service start‐up
period. The Customer’s technical point of contact information shall be
included in the Service Order Form.
The Company reserves the right to implement technical mechanisms,
which prevent usage patterns in violation of the Acceptable Use Policy
(AUP) or Fair Usage Policy for the Service.
The Company further reserves the right to take such action as may be
necessary to protect the integrity of the system, including, but not
limited to, system monitoring, as well as protocol management and
shutting down of ports affected by viruses, worms or other malicious
code. The AUP/FUP shall be available on the Service Portal.
A customer will be deemed to be in breach of the Acceptable
Use/Friendly User Policy (AUP/FUP) if:
a) the customer downloads or uploads an excessive amount of data,excessive meaning considerably more than the average customer would do for the same service.
b) the customer uses the service for commercial purposes( if a residential customer).
c) if the customer uses the service for illegal activities.
d) if the customer uses the service for the purposes of spam or illegal email activities
e) if the customer uses peer‐to‐peer applications that infringe international copyright laws
f) if the customer downloads illegal content or infringes international copyright laws
g) if the customer downloads inappropriate or sensitive content or material that may bring the Company into disrepute
h) if the customer uses the service to disrupt, annoy, attack or in some way offend a third party user
i) if a complaint is brought against the customer by a third party for abuse of the service and the complaint is confirmed to be factual by the Company
The Company may require the Customer to provide feedback to its
Customer Care department on occasion.
The Customer will be able to obtain internet usage support/advice
by calling 100 toll free from their Orange telephone number or
0790000100 from any other network.
Nothing contained in these terms and conditions shall be construed
to limit the Company's rights or remedies in any way with respect to
any of the foregoing activities, and the Company reserves the right to
take any actions that it may deem appropriate with respect to such
activities, including without limitation, investigating suspected
violations of these terms and conditions, taking action to recover the
costs and expenses of identifying offenders and terminating their
access to and use of the Service, and levying cancellation charges to
cover the Company's costs in the event of termination of access to the
Service. In addition, the Company reserves all available rights and
remedies with respect to such activities at law or in equity.
4. Additional Services
The Company will provide additional services to the Customer as part of
the Customer Orange Internet Package. Some of these additional services
will be billed separately as stipulated on the subscription form.
5. Changes to Services
The Customer should contact the Company when they want to change their
current Orange Internet Package. A Customer is entitled to upgrade or
downgrade a package as they deems fit. For Postpaid customers they
shall pay an additional deposit fee to the new upgraded offer while for
downgrades of the service this amount shall be reduced from the monthly
The Company may deliver and install the Equipment appropriately at
the Customer’s premises by the delivery date stated by the
Company. The delivery service is dependent on service type
and delivery date is an estimate and not guaranteed
The Customer must inspect the Equipment immediately upon receipt
and report at the time of
installation any damage, faults or missing items.
The Company will not be liable to the Customer for any fault in
and/or damage to the Equipment that is caused by the Customer’s failure
to install and/or use the Equipment in accordance with the operating
instruction supplied or the Customer’s failure to comply with any
instructions given to the Customer by Technical Support.
The Company will not be liable for any faults in and/or damage to
the Equipment resulting from the Customer’s negligence.
The Company does not take responsibility for damage caused by
electrical power fluctuations. It is the Customers responsibility to
ensure that power is conditioned and protected with either surge
protection or a UPS.
The Customer will be liable for damage to Company equipment due to
power fluctuation. The Company reserves the right to charge the
Customer the full replacement cost for such Equipment in such a case
In the event that the Company has to provide the Customer with
replacement Equipment, the Customer must return the faulty Equipment to
the Company at the time of installation of the new equipment. If the
Customer does not return the faulty Equipment to the Company at that
time, the Company reserves the right to charge the Customer the full
cost of the Equipment not returned.
a) In the event that the Equipment supplied to the Customer shall
be faulty or defective then the Company shall require the Customer to
immediately return the Equipment together with the receipt for the
purchase. The Company shall only be responsible for the replacement of
the Equipment in the case of manufacturer’s defects.
b) The Company shall extend to the Customer the benefit of any warranty
as given to the Company (subject to any limitations and restrictions
thereof) by its suppliers. This Warranty is the only warranty given by
the Company and specifies the entire liability of the Company including
liability for negligence and in particular but without limitation all
statutory or other express, implied or collateral terms (including
those related to but not limited to quality and fitness for purpose of
the products and services) Conditions or warranties are excluded to the
fullest extent provided by law including but not limited to any
warranties and conditions expressed or implied by the Sale of Good Act .
c) The warranty shall remain valid as defined for the
Equipment from the date of receipt by the Customer of the
7. The Customer Undertakes
To provide their own Customers’ Domain Name Server (DNS)
registration and DNS name service functions. The Customer shall notify
the Company when routing for additional IP Internet Backbone numbers is
required or when existing routing information changes. In case of
service termination the customer shall return all IP addresses issued
in respect of the Service.
The Customer confirms that the Registration Details that the
Customer provides shall be true, accurate and complete. The Customer
agrees to inform the Company of any changes to the Customer
Registration Details immediately by contacting Customer Support. Use of
the Customer Registration Details will be confidential in accordance
with the terms of this Agreement.
To pay for all services provided by the Company.
To allow the Company, its employees, servants and/or agents /
resellers access to the customer’s premises for purposes of installation, inspection, repair, maintenance,
renewal or removal of the Company’s equipment required for the provision of the service.
To allow the Company, it employees, servants and/or agents to
install and maintain such cables, works and /or equipment as may be
reasonably required to provide the service upon the customer’s premises.
To comply with all operational procedures and guidelines issued by
the Company from time to time.
To keep the Username and Password(s) given to it by the Company
confidential and take all necessary steps to ensure that it is kept
secure. The Customer will inform the Company of any suspected or actual
unauthorized use of the Service(s) and will take all steps necessary,
including those steps requested by the Company to prevent such use.
To be responsible for any Equipment installed at its premises and
use the Equipment in accordance with any instructions, safety and
security procedures applicable.
To notify the Company of any proposed move and/ or relocation and to
keep the Customer Registration Details updated.
To comply with any instructions necessary for health, safety or
service quality given by the Company from time to time in relation to
Not to allow any third party save for persons authorized by the
Company to add to, modify or in any way interfere with the Equipment.
Not to connect other equipment to the network over which the
Service(s) are provided that may in any way harm the network, the
Equipment, Live box or other Customers' equipment.
7.13 Not to use the Service:
a) in a way that does not comply with the terms of any legislation or
any license applicable to the Customer or that is in any way unlawful
or fraudulent or has any unlawful or fraudulent purpose or effect;
b) in connection with the carrying out of a fraud or criminal offence
against the Company or any electronic communications service provider;
c) to send, knowingly receive, upload, download, use or re‐use any
material which is abusive, indecent, defamatory, obscene or menacing,
in breach of any copyright, confidence, privacy or any other rights;
d) to send or procure the sending of any unsolicited advertising or
e) in a way that does not comply with any instructions given by the
Company to the Customer;
f) in a way that in the Company’s reasonable opinion could materially
affect the quality of any telecommunications service, including the
To reduce spam from entering and affecting the operation of our
systems and the Services. The Company may take reasonable measures to
block access to or delivery of any email which appears to be of an
unsolicited nature and/or part of a bulk email transmission. The
Company may further use within its systems virus screening technology
which may result in the deletion or alteration of email and or email
attachments, although it cannot guarantee that such technology will be
effective against all virus attacks.
To provide feedback when necessary about the service if contacted by
Orange Uganda Customer service or to fill in the form provided
8. Invoicing and Payment
The Charges for usage of the services shall apply from the
a) For post paid service, a deposit amount depending on the offer taken
shall be charged before installation of the service
b) The charges for equipment installation shall apply before the
equipment is installed.
c) The Customer will pay the charges in accordance with the
For Postpaid service recurring service fees are payable at the end
of the month. Payment is due within 15 days calendar days of the date
of invoice and shall be in Uganda Shillings (UGX), unless otherwise
specified by the Company.
Consumption of prepayment amounts will commence when a functioning
service is activated after testing and acceptance.
For Prepaid service the customer shall not receive any bills and
the service account may be recharged using Prepaid Cards or
e-recharge where necessary The Prepaid service will be disconnected on
expiry of validity period for that service. However the customer shall
receive invoices for any other charges that may arise in relation to
services provided by the Company. The Customer is solely responsible
for their own bills, including those for the cost of using the service.
Payment of the charges shall be by either cash or cheques
All Charges are inclusive of VAT and excise tax (where applicable)
at the applicable rate.
The Company will distribute copies of statements for charges upon
request by the Customer. The Customer should review all statements of
charges when available and promptly notify Customer Support if there
are any errors. The Company will endeavour to include all charges
incurred by the Customer on the appropriate monthly statement, however,
the Company reserves the right to include on future statements, charges
that were incurred in previous months and which have not already been
billed to the Customer.
If the Customer does not pay to the Company the charges when due,
the Company reserves the right to suspend and/or terminate without
notice all or any of the Service(s) and take such necessary action to
recover sums due to it (plus any cost of collecting such sums) and, if
the Customer Minimum Period has not yet expired, all charges that would
have been payable for the remainder of the Minimum Period.
In the event that the Company suspends all or any of the Service(s)
due to any breach by the Customer of the Company’s payment terms, the
Customer will be required to pay the charges for the period that such
Service(s) are suspended, including any arrears of the charges.
The Company reserves the right to increase the charges at any time
on giving the Customer 30 day’s prior written notice.
9. No Publicity
The terms of this Agreement, including without limitation, the
prices, shall be held confidential by both parties, except as required
or appropriate to be disclosed to a party’s legal, financial, or
10. Intellectual Property Rights
All intellectual property rights in the Service(s) (including,
without limitation, the Equipment and/or any associated software and
all and any films, music, programmes and/or any other content provided
to the Customer through the Service(s)) belong to the Company or its
licensors, as appropriate, and the Customer shall not obtain any
ownership interest in such intellectual property rights.
The Customer may be required to enter into agreements reasonably
required by the owner of the intellectual property in any software,
materials or content made available to the Customer for the purpose of
accessing the Service(s).
11. The Company reserves the following rights
11.1 Suspension of service
The Company may without notice suspend service to the customer in any
of the following
a) If the customer’s account is inactive or not in use for a period
for more than 90 days.
11.2 Disconnection of Service
b) If the customer’s application contains false information.
c) In case of breach of the Fair Usage Policy( FUP) or Acceptable
Use Policy (AUP) as detailed in Clause 3.5 and 3.15 above
d) To carry out maintenance
e) Using unauthorized, illegal or improper means to recharge the
prepaid Service account.
The Company may disconnect the service in any of the following
a) If any of the events listed in 11.1 above are not rectified within
a period from the suspension of service that will be communicated to the Customer.
b) If in the Company’s sole opinion the customer fails at any time to
meet the credit test criteria as deemed necessary in any case.
c) If the customer fails to recharge their account within 90 days of
the expiry date. The Company reserves the right to charge a fee for
disconnection for whatever cause, and a reconnection fee in case of
reinstatement of service. Disconnection shall not constitute a waiver
of any charges or penalties due.
The Company may after notice to the Customer, assign its rights and
duties under this agreement to a third party and for this purpose
disclose to the assignee relevant data relating to the Customer.
13. Disclaimer of Warranty
The Company shall exercise no control whatsoever over the content
of the information passing through its Internet backbone and expressly
disclaims any liability for such content.
The Company makes no warranties of any kind, whether express or
implied, for the Service it is providing.
The Company disclaims any warranty of merchantability or fitness
for a particular purpose. The Company will not be responsible for any
damage suffered by the Customer as a result of use of the Company’s
Internet backbone or hub. This includes loss of data resulting from
delays, non‐deliveries, misdeliveries, or service interruptions. Use of
any information obtained via the Company’s Internet backbone is at the
Customer’s own risk.
The Company specifically denies any responsibility for the
accuracy or quality of information obtained through its services.
14. Limitation of Liability
In the event that it becomes impossible for the Company to offer
Service, both parties will be released from their obligations under
these Terms and Conditions and the Company shall have no liability to
The Customer accepts that some services offered by a third party
carrier's network infrastructure are incompatible with the Service and
may not be available to the Customer after connection to the
Further to Clause 14.2 herein above, the Customer accepts that as
provision of certain parts of the Service(s) is dependent upon third
party service providers, there may be technical limitations that
inhibit the activation or provision of the Service(s). Whilst the
Company will use reasonable endeavors to rectify these issues it cannot
guarantee that they will be rectified by these Providers.
Without prejudice to the provisions of this clause, in the event
that the interruption of service is caused by the Company, it shall use
reasonable endeavors to give the Customer reasonable notice before
suspending or interrupting the Service(s). Technical Support is
available to enable faults to be reported and resolved. Whilst the
Company will use reasonable efforts to procure resolution of such
faults, it cannot guarantee that all faults will be corrected.
The Customer hereby acknowledges that third party monitoring
services such as alarm monitoring will be affected and that any third
party providers of such a service connected to the proposed line
have been informed.
The Customer hereby acknowledges that the Company cannot be held
responsible for any loss incurred by the Customer because of faults
and/or failures within a third party carrier's network infrastructure.
The Service is used at the Customer's own risk and the Company
takes no responsibility for any data downloaded and/or the content
stored on the Customer's computer.
The Customer agrees not to make any claim against the Company, its
suppliers, employees, contractors or assignees for any loss, damages or
expenses relating to, or arising from, the use of the Service.
The Company’s responsibility for the Service does not apply in
relation to any point beyond the Company Equipment at the Customer
Premises. The Company shall not be responsible for any interference or degradation of service caused by any internal wiring or
cabling within the Customer premises other than those performed by the Company’s staff. The
Customer shall be responsible for any upgrades of such internal wiring
or cabling that are deemed necessary to enable the Customer to obtain
connectivity or the full connectivity speed of the Service
The Company will use its best endeavors to make the Broadband
Service available to the Customer 24 hours a day, 7 days a week. The
Customer acknowledges that the Company cannot guarantee uninterrupted
service, the speed, performance or quality of the Service. The Customer
further acknowledges that the Service is not fault free and there may
be interruptions and/or access problems from time to time as a result
of maintenance, upgrades, emergency or problems caused by third party
service providers over which the Company has no control and therefore
can accept no liability for problems that may arise from the Service.
The Company will not be liable to the Customer for any failure to
perform an obligation or provide the Service(s) to the Customer because
of any factor beyond its control including but not limited to acts of
God, industrial action, default or failure of a third party (including
unavailability of third party telecommunications and/or content
services), war, civil action, governmental action or by any act or
decision made by a court of competent jurisdiction.
Notwithstanding anything else to the contrary stated or implied
herein, the Company shall have no liability to the Customer whatsoever
for any direct, incidental, consequential, punitive or special damages,
including without limitation to, loss of profit, loss of revenue, or
loss of business suffered by the customer or any third party even if
informed in advance of the possibility of such damages as a result of
non‐availability of the service under any circumstances whatsoever.
15. Term of the Agreement
This Agreement commences once the service is activated, and
continues for a Minimum Period of one year for Orange Internet Postpaid
accounts and shall be automatically renewed for further periods
of one year each unless terminated by the Company under this
clause or by the Customer upon giving one months notice. The provisions
on the Minimum Period in this Clause shall not apply for Prepaid Orange
The Company may after the commencement date terminate this
Agreement immediately by giving reasonable notice if the Customer’s
location is not technically capable of receiving a Service to which the
Customer has subscribed or the Customer does not take steps reasonably
required to enable the Customer to receive that Service within a
reasonable time from the commencement date.
The Company reserves the right to terminate this Agreement at its
discretion without notice at any time without incurring any liability
to the Customer if:
a) the Customer breaches any material term of the Agreement including
but not limited to non‐payment of any outstanding charges;
b) the Customer or any person using the Customer’s account misuses or
abuses the Service(s) in any way;
c) bankruptcy or other insolvency proceedings are brought against
the Customer, if the Customer is unable to pay his/her/its debts as
they become due, fails to make payments as they fall due.
d) the Customer is no longer lawfully able to receive the Service(s);
e) the Company receives a complaint from a third party that reasonably
appears to be justified regarding the Customer’s mis‐use or abuse of
the Service(s); or
f) the Company is required to do so in order to comply with any law,
order or direction given by a competent regulatory authority
The customer may without penalty cancel the agreement at the
expiry of the first year or at any later date, but only on giving of
one month’s notice in writing.
The Customer may terminate the Agreement before the end of the
Minimum period upon giving one month’s notice under the following
a) if the customer relocates/moves to a non coverage area. In which
event the customer will have to furnish the Company with proof of
b) if the Company varies the terms of the Agreement and as a
result there is an excessive increase in the charges or the changes by
the Company significantly alter the Customer’s rights under the
Agreement. In such cases the Customer’s notice must be given no later
than seven days prior to the date upon which the change would have
taken effect. The Customer will however not have the right to terminate
if the variations made by the Company have been imposed on it as a
direct result of new legislation, statutory instrument, government
regulation or licence.
In the case of premature cancellation, all outstanding payments
shall become immediately due and payable.
In respect of the service covered by this agreement, this
agreement supersedes all previous agreements between the parties save
that the Customer shall continue to be liable for any outstanding
obligations owed to the Company.
16. Consequences of Termination
On termination of this Agreement the Company shall have the right
to automatically terminate any remaining agreements or any other
related Service(s) immediately and without further notice to the
In the event of termination, all the information stored by the
Company on the Customer’s behalf in its servers may be deleted and in
particular the Company may delete all the emails in the Customer’s
Charges billed and/or paid in advance to the end of the next
billing period shall not be pro rated or refunded but shall be used to
discharge the Company’s administrative expenses arising out of the
termination of the Agreement
Termination shall not prejudice or affect any right of action or
remedy which has accrued or will accrue to any party and all provisions
which are expressed to survive this Agreement or impliedly do so shall
remain in full force and effect.
The Customer will pay for the use of Orange Internet Services in
accordance with published tariffs as approved and revised by the
Company from time to time. Charges will be expressed in Uganda
shillings or any other currency.
18. Changes To The Services Or Terms And Conditions
The Company may change any aspect of the Service(s) and/or the
terms of this Agreement at any time for any valid reason which it shall
notify to the Customer by giving the Customer 30 days notice in advance
of any such change taking effect.
The Customer will be deemed to have accepted any change to this
Agreement or the Service(s) if the Customer continues to use the
Service(s) after the relevant period of notice has expired or fails to
give notice that it wishes to terminate the Agreement before the
relevant period of notice has expired.
19. Complaints Procedure
Complaints by the Customer about any aspect of the Service(s) should be
communicated to the Company by calling or writing to Customer Support.
The Company will endeavour to resolve any complaints as soon as is
20. Force Majeure
Should an event of force majeure make it impossible for either Party to
perform its obligations, the Parties’ respective obligations shall
first be suspended for the duration of the said force majeure event.
The following events are expressly considered by the Parties as events
of force majeure:
Earthquake, flood, tempest, fire, lightening, national strike, labour
disputes, declared war, civil war, terrorist act; actions of
governmental entities, riots, epidemics, industry‐wide recognized
shortages of supplies. The Company shall not be liable for breach or
delay in performance, which is due to force majeure.
21. Applicable Law
This Agreement and the rights of the parties hereunder shall be
governed by and interpreted in accordance with the laws of Uganda. Any
dispute or differences of any kind whatsoever arising out of or in
connection with this agreement shall be referred to arbitration.