Calls to your Favourite Numbers
at Orange we believe that you should not have any limits when you talk to your favourite people, so we let you
do just that with the favourite number service.
You can now talk nonstop without any limits to your 2 favourite Orange numbers
You can now talk nonstop without any limits to your 2 favourite Orange numbers
talking to your favourite people is not limited by seconds or minutes, you simply talk as long as you
want and only pay one tariff for the entire call, regardless of how long you talked.
any call you make to any favourite number regardless of how long it is will only be charged 200/-.
so talk as long as 2 , 13 , 30, 45 minutes or even an hour and pay only 200/- for the entire call.
simply dial 150 and follow the voice instructions: press 1 to check your favourite number list, press
2 to add a favourite number to your list and press 3 to change any number in your list.
all calls to 150 are free of charge
all calls to 150 are free of charge
you can add a maximum of 2 favourite numbers in your list although you can change any of these
numbers whenever you want to.
please note that:
adding your first 2 favourite numbers is free while any change to any of these numbers will cost 1000/- per change.
please note that:
adding your first 2 favourite numbers is free while any change to any of these numbers will cost 1000/- per change.
you can only add Orange uganda numbers to your favourite numbers list.
How to get connected?
Buy and Orange SIM pack from any Orange shop or dealer shop for 2000/- and get 1500/- free airtime (valid for 30 days)
Choosing a number of your preference
Yes, you can choose your preferred number if it is available. Just visit the neartest Orange shop.
My Talk Now Plan
Talk Now per second is designed for users who make short calls and want to control exactly how much they spend. Therefore, all calls (local and international) are billed per second.
Talk Now per minute is a plan designed for users who make longer calls and still want to benefit from the best rates per minute.
Talk Now per minute is a plan designed for users who make longer calls and still want to benefit from the best rates per minute.
Your Orange SIM pack comes with a default Talk Now Per Second rate plan
You can change your Talk Now plan from per second to per minute or vice-versa for free once a month by dialing 132 and follow the instructions.
Any other changes to your Talk Now plan will cost 1000/- per change
To change your Talk Now rates, dial 132 and follow instructions to select the plan of your preference.
Managing my Talk Now account
To load your account enter *130* airtime code # and press the call button. You can also dial 130 and follow the voice instructions.
To check your account balance simply enter *131# and then press the call button. You will receive your balance and date of expiry in a message notification.
SIM card faults
This could be because of a number of different reasons:
If the problem persists, you can email us at care@orange.co.ug or call 100 to get assistance from a contact center executive.
- The sim card may not be properly inserted
- The sim card may be damaged or faulty
- The sim reader where the sim card sits in the phone might be faulty so you need to insert your sim card in another phone to confirm this.
If the problem persists, you can email us at care@orange.co.ug or call 100 to get assistance from a contact center executive.
It will cost only 1000/- to replace your SIM
Your sim card was either disconnected from the network or it has not yet been activated in our system.
Stolen Phone or SIM card
If your phone has been stolen, or lost we can help. Please contact us immediately, so that we can bar your SIM to stop calls being made on your account, and also blacklist your lost or stolen phone to stop someone else using it.
You may either call our toll free customer care help line on 100 or visit any of our orange Uganda outlets, with the following information:
If the information you provide is not satisfactory you will be asked to provide more authentic evidence to prove ownership of the sim card.
- Mobile number
- Receipts for the phone and sim card, as proof of ownership
If the information you provide is not satisfactory you will be asked to provide more authentic evidence to prove ownership of the sim card.
handset faults and functionality
Please ensure that you charge your battery for a minimum of three hours when the phone is switched off. If the problem persists you can visit a phone technician.
This might happen if incoming calls have been diverted to another number. Most phones will show an arrow facing upwards on the screen.
If this is the case you have to cancel all diverts.The procedure varies depending on the type of phone however most handsets use the following procedure:
Or Incoming calls might have been barred on the network. If this is the case you need to contact us either by sending an email to (care@orange.co.ug) or call 100 to get assistance from a contact center executive.
If this is the case you have to cancel all diverts.The procedure varies depending on the type of phone however most handsets use the following procedure:
- Press the menu button, scroll to settings and select
- Scroll to call settings and select
- Scroll to diverts and select
- Choose cancel all diverts from the options available in your phone.
- If there was an arrow on the screen it will be removed.
- Press ##21# then yes.
Or Incoming calls might have been barred on the network. If this is the case you need to contact us either by sending an email to (care@orange.co.ug) or call 100 to get assistance from a contact center executive.
The person you were talking to might have either a faulty mouth piece or the ear piece on your phone might be faulty.
Try to make 2 or more calls using the same phone or use a different phone to confirm whether the problem on your phone or not.
If the problem still persists please contact us either by sending an email to care@orange.co.ug or call 100 to get assistance from a contact center executive.
Try to make 2 or more calls using the same phone or use a different phone to confirm whether the problem on your phone or not.
If the problem still persists please contact us either by sending an email to care@orange.co.ug or call 100 to get assistance from a contact center executive.
You need to check and confirm that your calls are not being diverted to another number. All you need to do is to cancel all the diverts. The procedure of canceling diverts varies depending on the type of phone.
However most phones use the following procedure:
If the problem persists please contact Orange Uganda customer service by sending an email to care@orange.co.ug or call 100 to get assistance from a contact center executive.
However most phones use the following procedure:
- Press the menu button, scroll to settings and select
- Scroll to call settings and select
- Scroll to diverts and select
- Choose cancel all diverts from the options available in your phone.
- If there was an arrow on the screen it will be removed.
If the problem persists please contact Orange Uganda customer service by sending an email to care@orange.co.ug or call 100 to get assistance from a contact center executive.
The procedure varies depending on the type of phone however most handsets use the following procedure:
- Press the menu button, scroll to settings and select
- Scroll to call settings and select
- Scroll to call waiting services and select.
- Choose activate
- The phone will display requesting for a short while and then "Call waiting activated"
The procedure varies depending on the type of phone however most handsets use the following procedure:
Please not that the initial call will be put on hold until you end the second call. The first call will the automatically become active.
For further assistance fill free to contact us at care@orange.co.ug
Or please call customer care on 100 and you will be assisted.
- As you are speaking to someone you can press options
- Scroll and select hold
- The call will be put on hold.
Please not that the initial call will be put on hold until you end the second call. The first call will the automatically become active.
For further assistance fill free to contact us at care@orange.co.ug
Or please call customer care on 100 and you will be assisted.
Orange phones warranty information
Your phone is warranted for the period indicated on your invoice, from the date of purchase in an Orange Shop or Authorised Dealer. In summary, it provides cover against defects in a phone caused by faulty materials or workmanship.
Regarding the manufacturer warranty, in addition to your handset, you may also have warranties for different accessories, which will be detailed on your proof of purchase. Please note that some warranty restriction may apply, please see the dedicated FAQ.
When faults in the handset or accessories under warranty are identified by the authorised Orange Uganda Repair Service Centre, the repaired or replaced service is provided free of charge.
If your phone needs to be replaced or repaired, please visit either an Orange Shop or an authorised Dealer with your defective handset and proof of purchase.
Regarding the manufacturer warranty, in addition to your handset, you may also have warranties for different accessories, which will be detailed on your proof of purchase. Please note that some warranty restriction may apply, please see the dedicated FAQ.
When faults in the handset or accessories under warranty are identified by the authorised Orange Uganda Repair Service Centre, the repaired or replaced service is provided free of charge.
If your phone needs to be replaced or repaired, please visit either an Orange Shop or an authorised Dealer with your defective handset and proof of purchase.
The repair time duration may vary depending on your location. Repair will be completed by our repair service centre or manufacturer repair service centre :
- Within Kampala : within 3 days from the day of pick up by the repair service courier,
- Up country: within 7 days, from the day of pick up by the repair service courier.
This warranty only covers products purchased from authorised Orange Uganda Shops and Dealers in Uganda.
Orange Uganda warranty excludes the following:
Orange Uganda warranty excludes the following:
- Normal wear and tear, rusting or oxidisation, atmospheric or climatic conditions or other deterioration due to normal use or exposure;
- Disregard of the manufacturer's instructions for operation and care of your phone,
- The Purchaser's or End User's mishandling, misuse, negligence, or improper installation, disassemble, storage, servicing or operation of the deliverables;
- Damage during any testing, repairing, adjusting, servicing or maintenance operation or caused by improper or unauthorised repair maintenance
- Power failures, surges, fire, flood or water damage, accident, actions of third parties or other force majeure outside supplier's reasonable control.
- Use of third party products Deliverables of third Parties, or usage conjunction with third parties deliverables provided that such defects are due to the conjunction;
- Any other cause beyond the range of normal usage for the product deliverables.
- Removal or alteration of identification labels on the product..
- End of warranty period or no proof of purchase.
If your promotional handset is locked to the Orange Uganda Network this information will be written on your receipt.
Use of a non - Orange SIM card in the phone may freeze your phone and this will only be repaired at the authorised repair service centre at a fee.
Orange Uganda Limited will not be responsible for the above mentioned fault due to the customer's misuse.
Use of a non - Orange SIM card in the phone may freeze your phone and this will only be repaired at the authorised repair service centre at a fee.
Orange Uganda Limited will not be responsible for the above mentioned fault due to the customer's misuse.
If you have forgotten your SIM card's PIN code (Personal Identification Number) or if you have entered the wrong PIN code three times please call our Contact Centre toll free line 100, or visit any of our Orange Shops to get free of charge a code that will unlock your SIM card (PUK code (Personal Unblocking Key)).
If you have forgotten the handset code that you have personally defined, only a repair service centre will be able to unlock your handset, and you will be charged for the cost of this repair.
Orange Uganda Limited will not responsible for any locked phone due to entering a wrong handset code.
If you have forgotten the handset code that you have personally defined, only a repair service centre will be able to unlock your handset, and you will be charged for the cost of this repair.
Orange Uganda Limited will not responsible for any locked phone due to entering a wrong handset code.
If your phone has been stolen or lost, we can help. Please contact us straight away, so that we can bar your SIM to stop calls being made on your account, and also blacklist your lost or stolen phone to stop someone else using it.
Messaging
Our service center number is +256790000012
Make sure that your inbox is not full. If the problem persists please contact us either by sending an email to care@orange.co.ug or call 100 to get assistance from a contact center executive.
It means that you're inbox is full of messages. You will not be able to receive new messages until you create space by deleting old messages from your inbox.
This normally happens if someone sends you a message that cannot be interpreted by your phone especially if it is a picture message
It means that the sender did not have enough airtime to send the missing text as a second message, due to its length.
The message you sent was more than 160 characters which means that you sent more than one message.
One unique tariff anytime to any local networks : 50/- per sms
SMS to Orange Kenya at local rate: only 50/- per sms
SMS to other Kenya networks : 220/- per sms
SMS to other Kenya networks : 220/- per sms
International SMS cost 220/- per sms
Recharge card fault
You can either visit any of our service centers or call 100 to get assistance from a contact center executive.
Make sure you have the physical airtime card in case you need to provide some details.
Make sure you have the physical airtime card in case you need to provide some details.
You can either visit any of our service centers or call 100 to get assistance from a contact center executive.
Make sure you have the physical airtime card in case you need to provide any details
Make sure you have the physical airtime card in case you need to provide any details
You can either visit any of our service centers or call 100 to speak to a contact center executive.
Make sure you have the physical airtime card in case you need to provide any details
Make sure you have the physical airtime card in case you need to provide any details
You can either visit any of our service centers or call 100 to speak to a contact center executive.
voice mail
No. there is no charge for receiving voicemail messages
The person you had called activated voicemail. You needed to listen to the instructions given to you by the answering machine and act accordingly. Remember that leaving a voicemail message is charged as a normal call.
If this was not the case you can contact us by sending an email to care@orange.co.ug or call 100 to speak to a contact center executive for assistance.
If this was not the case you can contact us by sending an email to care@orange.co.ug or call 100 to speak to a contact center executive for assistance.
Recharge cards
If you buy a standard SIM pack, the initial credit of 1500/- is valid for 60 days. All credit loaded into your account is valid for 90 days.
If your validity days run out, you will no longer be able to use your credit. However, if you load your account with airtime, you will regain access to your credit.
When you top up your account with any recharge cards, your validity increases to a maximum of 90 days.
CallMe
CallMe service allows you to send a CallMe message to any local mobile number so that you always stay in touch, even when you have little or no airtime.
Yes you can send up to 10 FREE CallMe messages per day even when you have no credit left in your account.
You have 2 ways to send a CallMe message :
Access the Orange Menu by entering *100# and press 2 for CallMe. Then, follow the instructions.
For direct access, simply dial *100*2*mobile number# and press the call button. For example, *100*2*0790123456# and press the call button.
Access the Orange Menu by entering *100# and press 2 for CallMe. Then, follow the instructions.
For direct access, simply dial *100*2*mobile number# and press the call button. For example, *100*2*0790123456# and press the call button.
Sending CallMe messages is FREE. You can send up to 10 CallMe messages per day, to any local numbers.
You can send up to 10 FREE CallMe messages per day when you have less than 200/- credit left on your account
You can send up to 10 CallMe messages per day
Yes, you can send up to 10 Free CallMe messages to all local mobile numbers, not only to Orange numbers.
Easy Share
Easy Share allows you to transfer airtime to any Orange Talk Now customer.
To transfer airtime, simply dial *143* the Orange mobile number*amount# and press the call button.
It will cost you 40/- per transaction
You can transfer a minimum of 10/- per transaction with Easy Share.
You can transfer up to 100 000/- per day.
International calling
It depends on your Talk Now plan.
If you are on Talk Now per second, all your international calls will be billed per second, and this is a first in Uganda !
If you are on Talk Now per minute, all your international calls will be billed per minute and you will benefit from the best rates on the market!
If you are on Talk Now per second, all your international calls will be billed per second, and this is a first in Uganda !
If you are on Talk Now per minute, all your international calls will be billed per minute and you will benefit from the best rates on the market!
Orange Uganda offers you the best rates on the market !<
Calls to Kenya are only 9/- per second on Talk Now per second and only 420/- per minute on Talk Now per minute
Calls to Kenya are only 9/- per second on Talk Now per second and only 420/- per minute on Talk Now per minute
For Kenya, you pay 9/- per sec. on Talk Now per sec and 420/- per min. on Talk Now per min.
For Eastern & Southern Africa, Middle East, Europe, China & India, you pay 10/- per second on Talk Now per sec or 450/- per min on Talk Now per min.
For the rest of the World, you pay 18/- per sec on Talk Now per sec and 800/- per min on Talk Now per min
Calls to satellites are charged 390/- on Talk Now per sec and 18,000/- per min on Talk Now per min.
For Eastern & Southern Africa, Middle East, Europe, China & India, you pay 10/- per second on Talk Now per sec or 450/- per min on Talk Now per min.
For the rest of the World, you pay 18/- per sec on Talk Now per sec and 800/- per min on Talk Now per min
Calls to satellites are charged 390/- on Talk Now per sec and 18,000/- per min on Talk Now per min.
Orange Zone
Orange Zone is an Orange special regional tariff. When you travel to Kenya and you are roaming on Orange Kenya network, your calls to Kenya or back to Uganda cost only 420/- per minute
All received calls are FREE
Please note that: you must be on Orange Kenya Network to benefit from this very attractive rate.
All received calls are FREE
Please note that: you must be on Orange Kenya Network to benefit from this very attractive rate.
Orange Uganda offers you the lowest tariff: 420/- per minute for calls to ALL KENYA NETWORKS and calls back to ALL UGANDA NETWORKS.
In addition, your international calls made while roaming on Orange Kenya network are only charged at 450/- per minute to Eastern Africa and 800/- per min to the rest of the world!
In addition, your international calls made while roaming on Orange Kenya network are only charged at 450/- per minute to Eastern Africa and 800/- per min to the rest of the world!
With Orange zone, all received calls are free.
All roaming calls are charged per minute. This applies to all tariff plans.
Yes your can recharge your account. Just enter *130*recharge code# and press the call button. Remember to take Orange Uganda recharge vouchers with you.
Internet Everywhere
- You might be out of coverage area
- Connection has been lost please unplug the device and plug it back again.
- Please check that your SIM card is inserted correctly
- Installation may not have been successfully completed. Please uninstall then install the application again.
You can only receive SMS from this application interface
Please visit any of our Orange shops for a SIM card replacement
No. You are advised to take the following precautions:
- 1. Lock your computer when you are away from it
- 2. Keep your USB key and SIM card out of reach
No. You can only use Orange Uganda SIM cards
orange.ug
You are using the Orange Internet Everywhere service together with other Orange customers. You might, therefore, experience fluctuating speeds especially when you are on the move or in places with many customers using the service
- Some websites are heavy and might take longer to fully download
- Check your computer and ensure that there are no other processes running concurrently
- Your current location might not have a strong enough 3G network signal. Our network will automatically switch you to the next best possible option to keep your internet session connected.
- You might also have set your handset to use EDGE/GPRS and not 3G. Please check your handset settings.
The Booster application from Orange is designed to improve internet connection speeds by up to four times in order to improve your internet experience. It is freely available to Orange Internet Everywhere customers only.
You will need to insert a compatible micro SD memory card into the micro SD slot to use this functionality
As a requirement before installing the device, disable/pause any antivirus protection running on your computer. If you do not have the rights, please contact your systems administrator.
Uninstall the Internet Everywhere application and install it again correctly
- Make sure that you have clicked on connect before using your browser
- Check that there are network bars and that your are connected to either (GPRS/EDGE or 3G/3G+)
- Check that you have the correct URL/address for the website
- Try other sites to confirm that it is not that particular site that is down
- Ensure that your SIM card is well inserted
If you have tried all the above, but the problem persists, please call customer care on 100 or 079 0000 100 for more assistance
Please call customer care on 100 or 079 0000 100 for assistance
You will not be charged anything extra for any connection you make to any website on the Internet. However, please read through the Fair Usage Policy to know your usage limitations.
All browsers
- Windows 2000
- Windows XP
- Windows Vista
- Mac OS
- Linux
Go to start > Run> type X:/autoruncarddetector.exe where X is denotes your inserted device. Please ensure that you have administrator rights to your PC (if not consult your system administrator).
Please refer to the instructions in the Internet Everywhere Installation guide.
Check that:
- 1. There is a SIM card in the device
- 2. The SIM card was inserted correctly
- 3. The SIM card is not damaged
- Your Internet Everywhere experience will vary from good to excellent depending on whether you are in 3G+/3G or EDGE areas respectively. Please visit www.orange.ug for detailed coverage information
- Your Internet Everywhere USB modem is 3G+/3G/EDGE capable. It will always pick the strongest signal of any of these network kinds. You can view your signal strength (number of network bars) and selected network kind from your Internet Everywhere interface
No. Your Internet Everywhere service is restricted to only Uganda and not in roaming partner networks.
- Just before your service expires, you will be notified about the upcoming expiry of service.
- You may also be advised about any other Internet Everywhere packages available at that time.
- From the day of expiry, if you have not renewed the service , you will only be able to connect to the Internet using our pay as you use basic plan
- You will be charged 0.9/- per KB of any information you send and receive to the Internet
- You will need to recharge your Internet Everywhere account to use the pay as you use service
- You can buy another Internet Everywhere bundle at any time to renew your Internet Everywhere experience
You can use the Internet Everywhere service wherever Orange Uganda has network coverage:
- Your Internet Everywhere experience will vary from good to excellent depending on whether you are in 3G+/3G or EDGE areas respectively.
- With 3G you can attain speeds of up to 2.5mbps and with EDGE speeds of up to 238 mbps
- Your Internet Everywhere USB modem is 3G+/3G/EDGE capable. It will always pick the strongest signal of any of these network kinds. You can view your signal strength (number of network bars) and selected network kind from your Internet Everywhere interface
- Please call 100 from any Orange line for any support, feedback and coverage inquiries
- Or call 079 0000 100 from another network
- Or visit www.orange.ug , go to Orange care to send us an email on care@orange.co.ug
- Or contact your Account Manager
Mobile Internet
This is an error you will receive if you are not using the Orange Internet settings as default or if you
do not have the correct Orange Internet settings.
Please call customer care on 100 for help
Please call customer care on 100 for help
This is an error you will receive if you are not using the Orange Internet settings as default
or if you do not have the correct Orange Internet settings.
Please call customer care on 100 for help.
Please call customer care on 100 for help.
Please delete some internet settings in your handset that you may have received from other
networks. Request for Orange Internet settings from customer care (dial 100 toll free) and
remember to save as default.
Save the settings and activate them so that they are the default settings for browsing
This error only occurs if the settings were saved and not activated, for some handset types.
It’s important to activate the settings as default after saving them.
This usually happens when that website is not the right format for your handset, especially with
WAP only handsets. Please note that not all websites on the internet have WAP sites, but it is
important that you find out the WAP version of that site e.g. bbc.com can also be viewed in WAP
as bbc.com/mobile.
-
I saved the Orange Internet settings, but when I try browsing the response I get is
'invalid input'.
Please check the page and website then try again or try another page and website
Some handsets are designed not to receive automatic settings from any network.
Please contact customer care on 100 for help.
Please contact customer care on 100 for help.
Internet packages renewal
USSD is a system used to send and receive information over GSM channels.
It is most commonly used as a way to check the available airtime balance and other similar information in pre-paid GSM services
The Orange USSD menu is only available to prepaid and hybrid Orange customers.
Dial *130*PIN# to load airtime on your Orange SIM card
Dial *131# to check your account balance
Dial *133# to buy Internet Everywhere and Mobile Internet packages
Dial *100# to access to Orange Infotainment and Orange services
Dial *130*PIN# to load airtime on your Orange SIM card
Dial *131# to check your account balance
Dial *133# to buy Internet Everywhere and Mobile Internet packages
Dial *100# to access to Orange Infotainment and Orange services
If you do not have any airtime, you will need to load some first.
To do this, type *130*PIN# then press the call button.
You can check your airtime balance by dialing *131#
To buy your Internet Everywhere package, dial *133#, select for which account and select the package of your choice as
explained below:
- Dial *133#
- Choose your internet package for your mobile or for your USB modem
- Select the number for which you want to buy an internet package
- Select the duration and then choose which package you to buy
Remove your SIM card from your Internet Everywhere USB modem and insert it in your mobile phone.
Load airtime by dialing *130*PIN# and then dial *133# to buy the Internet Everywhere package of your choice.
Load airtime by dialing *130*PIN# and then dial *133# to buy the Internet Everywhere package of your choice.
Yes.
Dial *133# for the main menu then reply by choosing option 2 (buy an Internet Everywhere package for another number)
and select option 2 again to enter the Internet Everywhere number.
Visit the Orange website; www.orange.ug and go to the Internet Everywhere self help page or simply go to
www.orange.ug/selfhelp and follow the simple instructions.
You will not be able to renew your Internet Everywhere package until you have loaded airtime on your Orange SIM Card.
You will need to load enough to buy the Internet Everywhere package of your choice.
No you cannot. You can only use USSD to renew your Internet Everywhere package.
Visit your nearest Orange shop for first time purchase of an Internet Everywhere SIM card.
You will have a grace period of one month in which you can renew your Internet Everywhere package and keep your remaining data on top of the new renewed package.
If you do not renew your Internet Everywhere within this month, you will lose your remaining data from your last package.
Yes you can. You will be charged at the standard Talk Now per second rate and can also send SMS.
No you cannot. Your Internet Everywhere package can only be used on your Internet Everywhere SIM card.
Mobile Internet is available on all Orange SIM cards except Internet Everywhere Data only SIM cards.